Version 1.2 – Last updated: 17/12/2025
These General Terms of Use and Sale (“Terms”) govern access to and use of Scorechain’s products and services, including the Scorechain Analytics Platform, Scorechain AI and Scorechain Bot (together, the "Services"), operated by Scorechain SA, a limited liability company registered in Luxembourg (RCS B199146), with its registered office at 11, boulevard du Jazz, L-4370 Belvaux, Luxembourg.
By creating an account, subscribing to a plan, purchasing credits (“Checks”), or using any Scorechain Service, you agree to be bound by these Terms.
Important for Enterprise Customers: If you (or your organization) have entered into a separate written agreement with Scorechain (e.g., a Master Services Agreement or "MSA") governing the use of Scorechain Classic, the terms of that written agreement shall prevail over these Terms in the event of any conflict.ng, security and fraud prevention), we generally act as a processor of personal data on behalf of our enterprise customers who are the controllers of their own datasets. This Policy covers both roles and explains the differences.
Scorechain provides blockchain analytics and compliance solutions for informational purposes.
Scorechain AI: An online service enabling users to view address risk scoring, entity types, and risk indicators using a credit-based ("Checks") system.
Scorechain Analytics Platform: A professional SaaS platform providing advanced clustering, transaction visualization, case management, and monitoring tools, typically accessible via subscription or API.
Scorechain Bot: An automated tool (e.g., via Telegram) that allows users to generate reports and track transactions on specific blockchain addresses.
The risk scores and analytics are computed using Scorechain’s proprietary algorithms based on publicly available blockchain data and internal databases. They do not represent a legal verification of the integrity of a transaction or of the identity of a sender or recipient, nor do they constitute a "Know Your Transaction" (KYT) or "Know Your Customer" (KYC) certification. The Services must not be used as a substitute for your own independent compliance and risk-assessment procedures.
The Service is not a regulated financial, compliance, or payment service under Luxembourg or EU law.
It must not be relied upon as a substitute for independent due diligence, compliance, or risk-assessment procedures.
You may register using:
Your Google account, or
An email address and password.
You must provide accurate and current information (name, company, email).
You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account.
4.1. Pay-per-use Services (Credits): Access to Scorechain AI and the Scorechain Bot operates on a credit-based system. Users purchase pre-paid digital credits ("Checks") which are deducted for each scoring or report generation. Checks have no monetary value, are non-transferable, and are non-refundable.
4.2. Subscription Services: Access to the Scorechain Analytics Platform is governed by a subscription plan. Usage limits, seat licenses, and fees are defined in the specific Order Form or invoice accepted by the customer.
4.3. Account Security: You are solely responsible for maintaining the confidentiality of your credentials (passwords, API keys) and for all activities occurring under your account.
Payments are processed through independent third-party payment service providers that operate separately from Scorechain.
By completing a transaction, you agree to the terms and conditions of the applicable payment provider.
Scorechain does not store or have access to any payment-card information, cryptocurrency wallet details, or private keys.All prices are displayed in euros (or equivalent).
All sales are final and non-refundable.
Payments are processed through independent third-party payment service providers that operate separately from Scorechain.
By completing a transaction, you agree to the terms and conditions of the applicable payment provider.
Scorechain does not store or have access to any payment-card information, cryptocurrency wallet details, or private keys.All prices are displayed in euros (or equivalent).
All sales are final and non-refundable.
In accordance with Article L.222-9(7) of the Luxembourg Consumer Code, implementing Directive 2011/83/EU, you expressly consent to immediate digital delivery and acknowledge that you lose your statutory right of withdrawal once the Service begins.
Payment Refunds and Compliance Procedures
In certain circumstances (for example, failed transactions, over-payments, or compliance verification), the external payment provider may request additional information from the payer in order to process a refund.
Scorechain has no control over such refund or compliance procedures and does not hold or manage any user funds.
If the payer fails to provide the requested information or comply with the provider’s process, the refund may not be completed.
Users acknowledge that Scorechain shall not be responsible for any delays, refusals, or losses resulting from such third-party payment processes.
Payments are processed through independent third-party payment service providers that operate separately from Scorechain.
By completing a transaction, you agree to the terms and conditions of the applicable payment provider.
Scorechain does not store or have access to any payment-card information, cryptocurrency wallet details, or private keys.All prices are displayed in euros (or equivalent).
All sales are final and non-refundable.
In accordance with Article L.222-9(7) of the Luxembourg Consumer Code, implementing Directive 2011/83/EU, you expressly consent to immediate digital delivery and acknowledge that you lose your statutory right of withdrawal once the Service begins.
Payment Refunds and Compliance Procedures
In certain circumstances (for example, failed transactions, over-payments, or compliance verification), the external payment provider may request additional information from the payer in order to process a refund.
Scorechain has no control over such refund or compliance procedures and does not hold or manage any user funds.
If the payer fails to provide the requested information or comply with the provider’s process, the refund may not be completed.
Users acknowledge that Scorechain shall not be responsible for any delays, refusals, or losses resulting from such third-party payment processes.
Users are granted a limited, non-exclusive, non-transferable license to use Scorechain AI for their own internal and informational purposes only.
Users may:
Access and consult scoring information for their own operational or compliance needs;Use results internally to justify that their activity complies with applicable laws and regulations; andCommunicate relevant information from the Service to legal authorities, regulators, or external auditors, or, where applicable, to their own customers solely for the purpose of informing them of a suspicious transaction or source of funds.
Users must not:
Use the Service for illegal, fraudulent, or unethical activities, including AML/CFT violations;
Reverse engineer, copy, scrape, or redistribute any data, interface, or visual output;
Use the Service or its results for any commercial resale, redistribution, or to provide competing products or audits of third parties;
Circumvent usage limits, pricing mechanisms, or authentication features.
Any violation of these provisions may result in immediate suspension or termination of access without refund and may give rise to legal action.
All intellectual property rights relating to the Services — including algorithms, scoring methodologies, databases, visuals, user interface, and accompanying documentation — are the exclusive property of Scorechain SA.
You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use the applicable Service strictly for internal or informational purposes. Users may not reproduce, republish, or publicly disclose any data or screenshots without prior written authorization, except as explicitly permitted by your specific subscription agreement.
Scorechain SA acts as the data controller for personal data collected through the Services (except where we act as a processor for Enterprise clients, as detailed in our Privacy Policy).
We process limited information — including your name, email, company name, wallet addresses, and payment metadata — to operate and secure the Service, as detailed in the Scorechain Privacy Policy. External payment processors act as independent data controllers for payment-related processing.
Scorechain complies with the EU General Data Protection Regulation (GDPR). For questions or data-subject rights (access, rectification, erasure, restriction, portability, or objection), contact support@scorechain.com
Marketing communications, if any, are governed by your consent and Scorechain’s Privacy Policy.
10.1. Best-Effort Services: Access to Scorechain AI and the Scorechain Bot is provided on a best-effort basis.
We do not guarantee continuous availability or error-free operation.
10.2. Enterprise Platform: Availability of the Scorechain Analytics Platform is governed by the Service Level Agreement (SLA) defined in your specific subscription agreement or Order Form.
10.3. Maintenance: Maintenance, technical updates, or third-party dependencies (e.g., blockchain APIs) may temporarily disrupt access. We strive to provide advance notice for scheduled maintenance where possible.
11.1 Informational Nature
All Services, including scoring data, entity information, and visualizations, are provided solely for informational purposes and reflect blockchain information at the time of analysis.
They do not constitute legal, compliance, financial, or investment advice and do not replace professional risk assessments.
11.2 No Warranty
Scorechain makes no representation or warranty, express or implied, regarding:Accuracy, completeness, reliability, or timeliness of results;Suitability for any specific purpose;Uninterrupted or error-free operation;Compatibility with other systems, software, or compliance frameworks.The Service is provided “as is” and “as available,” with all faults and deficiencies.
To the fullest extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement are excluded.
11.3 Limitation of Liability
To the maximum extent permitted by applicable law, Scorechain, its affiliates, licensors, and service providers shall not be liable for:Lost profits, revenue, or data;Business interruption, loss of goodwill, or corruption of files;Indirect, incidental, consequential, exemplary, or punitive damages;Damages exceeding: (a) for Pay-per-use users: the total amount paid by you for Credits in the three (3) months preceding the claim; or (b) for Subscription customers: the amount defined in your specific written agreementThird-party claims arising from use, misuse, or reliance on the Services;Failures to correctly identify blockchain participants or assess associated risks.
These limitations apply regardless of legal theory (contract, tort, negligence, or otherwise) and whether such damages were foreseeable or Scorechain was advised of the possibility of such damages.Nothing in these Terms limits or excludes liability for intentional misconduct or gross negligence determined by a final, non-appealable judgment of a competent court.
Scorechain may amend these Terms at any time.Material changes will be notified via email or platform notice.Continued use of the Service constitutes acceptance of the updated Terms.
Scorechain may suspend or terminate access if:
You breach these Terms, or
Continuation of the Service becomes impracticable for technical, legal, or commercial reasons.
You may close your account at any time by contacting support@scorechain.com.
These Terms are governed by the laws of Luxembourg.
All disputes shall fall within the exclusive jurisdiction of the Luxembourg City courts, without prejudice to mandatory consumer rights in your country of residence.
Scorechain SA
11, boulevard du Jazz
L-4370 Belvaux,
Luxembourg
📧 support@scorechain.com
The Services are not a regulated financial, investment, or payment service under Luxembourg or European Union law.Use of the Service does not create any client relationship governed by financial-sector regulation.The Service does not perform identity verification, customer due diligence, or transaction monitoring within the meaning of AML/CFT regulations.
This Service and its outputs are provided solely for informational purposes and are valid as of the date displayed.
Scorechain does not offer any explicit or implied guarantee regarding the validity or completeness of any scoring beyond its generation date.Scorechain strives to deliver independent, current, and accurate analytics; however, it shall not be responsible for any changes in data, assumptions, or facts arising after issuance.
Decisions made based on the Service outputs are the sole responsibility of the user.The Service does not fulfill any obligation to conduct internal risk assessments or decision-making processes.
Due to the potentially high-risk nature of some blockchain information, certain underlying data may not be disclosed.The Service and all outputs are provided “as is,” with all existing faults and deficiencies, without warranty of any kind.
To the fullest extent permitted by law, Scorechain and its affiliates expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.Neither Scorechain nor its service providers shall be liable for:
A. Any act or omission not amounting to intentional misconduct as determined by a final judgment of a competent court;
B. Lost profits, loss of data, goodwill, or any indirect, incidental, consequential, or punitive damages;
C. Direct damages exceeding in total the amount actually paid by you for the Services;
D. Any claims from third parties arising from use of the Service.
These limitations apply regardless of whether the damages arise from contract, tort (including negligence), or any other legal cause, and even if such damages were foreseeable.
You acknowledge that Scorechain AI does not guarantee identification of blockchain participants or assessment of fraud or crime-related activity, and you agree that you do not rely on the Service for such determinations.
The Customer acknowledges that the use of the Services is subject to applicable export control laws and regulations, including, but not limited to, the U.S. Export Administration Regulations (EAR) and European Union sanctions. The Customer agrees and certifies that it shall not, directly or indirectly, provide access to or re-export any part of Scorechain’s services, technology, or data to: any individual, entity, or organization located in a country or region subject to comprehensive sanctions or embargoes (including, but not limited to, Belarus, North Korea, Iran, Syria, and Cuba) unless expressly permitted by applicable law or regulation; any entity or individual on any government-issued restricted party lists (e.g., the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) Specially Designated Nationals List, or any similar list issued by the European Union or United Nations).
The Customer shall ensure that its end users, partners, and affiliates are also fully compliant with this clause. Any violation of this provision shall be considered a material breach of the agreement, giving Scorechain the right to immediately terminate access to the services without notice. In the event of such termination, the Customer acknowledges that Scorechain shall not be obligated to provide any refund, credit, or compensation for any fees or payments made prior to the termination.