Refund Policy

Last updated: June 2026

1) Scope

This Refund Policy applies exclusively to purchases made through Scorechain AI and Scorechain Bot.

This Refund Policy does not apply to Scorechain Enterprise products and services, which are governed by separate contractual agreements between Scorechain and its customers.

2) Non-Refundable Services

Scorechain AI and Scorechain Bot provide digital services, including blockchain analytics, risk assessments, scoring information, reports, and other digital content generated on demand.

Due to the immediate nature of the delivery of these services, all purchases are final and non-refundable.

By purchasing and using the Services, you acknowledge that:

• The Service is delivered immediately after purchase;
• The Service consists of digital content generated on demand;
• The Service consists of digital content generated on demand;
• No refund, credit, or exchange will be provided after delivery.

3) Limited Exceptions

Refunds may only be granted at Scorechain's sole discretion in the following circumstances:

• Duplicate payments resulting from a technical error;
• Incorrect charges caused by a billing error attributable to Scorechain;
• Failure to deliver the purchased Service due to a verified technical issue attributable to Scorechain.

Any refund request must be submitted within fourteen (14) days of the transaction by contacting support@scorechain.com.

4) No Refund for Analytical Results

Refunds will not be granted for:

• Disagreement with a score, report, assessment, or analytical result;
• Dissatisfaction with the outcome of an investigation or analysis;
• Changes in blockchain data occurring after the report has been generated;
• Failure by the user to utilize the generated content;
• User misunderstanding of the information provided.

5) Processing of Approved Refunds

Where a refund is approved, it will be issued using the original payment method used for the transaction.

Processing times may vary depending on the payment provider and financial institution involved.

6) Contact

For questions regarding this Refund Policy, please contact:

Scorechain S.A.
11, boulevard du Jazz
L-4370 Belvaux
Luxembourg
support@scorechain.com